FAQs

Delivery & Shipping

What are the delivery timescales for my order?

We do endeavour to ensure all deliveries are to the timescales stated on the Delivery Information page. However, in light of the current outbreak, there may be unexpected delays during transit with the carriers and your local customs authority that are beyond our control. Wherever possible we will always do our best to resolve this for you.

Payments

Which payment methods are available?

AraBeau will accept payment by the following credit and debit cards:

 

Orders

I'd like to change my Order

Our aim is to process and pack your order as soon as possible, to get it on its way to you.
There is a limited amount of time where we may be able to amend your name or address, however we are only able to amend certain things.
We are not able to swap, add or remove items or change the shipping option.
(If you would prefer to cancel the order instead, please see the Cancel my order article for further info!)

If your order has been picked and packed in our warehouse or you have received your dispatch email then, unfortunately, we will not be able to amend the order.
If you wish to amend an order, contact us via the contact us form to the right, selecting 'Change my Order' as the reason and we will try and action for you.

I’d like to cancel my haul

There is a very limited amount of time after an order has been placed where we may be able to cancel your order but this is not guaranteed.
If your order has been picked and packed in our warehouse, or if you have received your dispatch email then unfortunately we will not be able to cancel the order at that stage.
If you wish to cancel an order, contact us via the contact us form below, selecting 'Cancel my order' as the reason and we will do our best to action this for you.

Damaged Item

We endeavour to package items as securely as possible.
In the rare case of any damaged delivery, please report concerns within 14 days of delivery to our customer service team by completing the Contact Us form below.

Please specify the item(s) affected and the damage that has occurred.
Attach images of the damaged item(s) as this will help our customer service team resolve this for you without delay. If your parcel contains broken glass, please do not handle the goods for your own safety.

Alternatively, you can send a Direct Message via our Facebook or Twitter (@Arabeau.store) with the above information and we will get back to you as soon as possible.
Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.

Missing Item

We apologise if you are missing an item from your order, please report any missing items to our customer services team by completing the Contact Us form. Alternatively, you can send a Direct Message via our Facebook or Twitter (@Arabeau.store) with the above information and we will get back to you as soon as possible.

Please ensure the item is not marked ‘to follow’ on your invoice (if this is the case, the item will be posted to you in a separate package). Please check that the item has not become caught within the package, as small items can sometimes become entangled in the inner paper of void fill packaging. 

Wrong Item

We apologise if there has been an error with your order and you have received an incorrect item.
Please report any instances of wrong items to our customer service team by completing the Contact Us form below.
If you have already contacted us via this method, you will have received a reply to your inbox confirming your request has been received. Please reply to this email with the following:
Please specify the item(s) you should have received and the item(s) you have received in its place.
Attach images of the wrong item(s) as this will help our customer service team resolve this for you without delay.
Alternatively, you can send a Direct Message via our Facebook or Twitter (@Arabeau.store) with the above information and we will get back to you as soon as possible.

Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.
We have cancelled your order

If you have received an email advising that your order has been cancelled it could be for one of the following reasons:
The order has failed security checks. We perform security checks on every order that is placed with us. If an order does not meet the criteria required for an order to be deemed as genuine then it will be cancelled. To make sure your order passes our security checks, please ensure the correct billing information is provided at checkout, this includes:

 

• Billing address that is registered to the card being used
• Verified by Visa- Correct password is entered
• SecureCode by Mastercard- Correct pin code is entered
• PayPal email address matches the information provided
• The order is deemed as retail. Products purchased from AraBeau are not for re-sale or distribution. AraBeau can, at its sole discretion, restrict ordering to a maximum of 5 pieces of any individual products and reserve the right to cancel any orders which are suspected as being purchased for re-sale or distribution.
• The system has detected a duplicate order. If a duplicate order comes through within a short space of time of the first order being placed, this may be cancelled. 
• The order is being delivered to a freight forwarding address. We cannot accept orders being delivered to a freight forwarding business for parcel insurance reasons.

Returns

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 15 days of receipt.

All packaging and/or cellophane wrapping and tamper resistant seals must be intact in order to process the return.

Promotions & Exclusions

Discounts will be applied to your order when a code has been applied or spend threshold has been met.
Offers are available for a limited time only, whilst stocks last.
Promotions cannot be used when purchasing a gift card or in conjunction with any other offers, discounts, multi-buys or gift with purchases.
AraBeau reserves the right to withdraw promotions at any time.

Promotional Codes Must be added to the Shopping Bag before checking out:
Visit the shopping bag page by clicking "Bag", then "Review order & Checkout"
At the bottom of the page, click "Got a promo code?"
Enter your code and click "Apply Code"
Discount codes cannot be applied retrospectively (i.e. – after an order has been confirmed). 

 

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