FAQs

Delivery & Shipping

What are the delivery timescales for my order?

We aim to ensure all deliveries meet our timescales. For most areas of the UAE (Dubai City, Sharjah City, Abu Dhabi City), we offer next-day delivery for orders placed before 4 PM. Orders placed after the cutoff time will be processed for delivery the following day. Please note that delivery to remote areas may take slightly longer.

Visit SHIPPING & DELIVERY Page for more information.

 

 Payments

Which payment methods are available?

AraBeau accepts the following payment methods:

  • Visa, Visa Debit, MasterCard, Mastercard Debit
  • Google Pay
  • Apple Pay
  • Tabby (Coming Soon)

All charges are made in the currency displayed at checkout and on the order confirmation email. Please note that cash on delivery is not available at this time.

Orders

I'd like to change my order.

We strive to process and pack your order as quickly as possible. While there is a limited window to amend your name or address, we cannot swap, add, or remove items, or change the shipping option. If you need to cancel the order instead, please contact us via email at info@arabeau.store or WhatsApp.

If your order has been picked for delivery, we will not be able to amend it. To request changes, contact us via the Contact Us form.

I'd like to cancel my order.

You may be able to cancel your order shortly after placing it, but this is not guaranteed. If your order has been picked and packed, or if you have received a dispatch email, we will not be able to cancel it.

 

 Damaged Items

What should I do if I receive a damaged item?

We take great care to package items securely. If your delivery is damaged, please report it within 14 days by completing the Contact Us form. Include the affected item(s) and details of the damage, along with images. For safety, avoid handling broken glass. Alternatively, you can send a Direct Message on WhatsApp with the same information. Please do not dispose of any item(s) or packaging until we have responded.

 

 Missing Items

What should I do if an item is missing from my order?

We apologize for any missing items. Report missing items to our customer service team using the Contact Us form or send a Direct Message via WhatsApp. Ensure the item is not marked ‘to follow’ on your invoice, as it may arrive in a separate package. Check the packaging thoroughly as small items can sometimes become entangled.

 

Wrong Items

What should I do if I receive the wrong item?

We apologize for any errors with your order. Report incorrect items via the Contact Us form, specifying what you should have received and what you received instead, with images of the wrong item(s). Alternatively, send a Direct Message via WhatsApp with the same information. Do not dispose of any item(s) or packaging until we have responded.

 

Order Cancellation by AraBeau

Why was my order cancelled?

If you received an email stating your order was cancelled, it could be due to:

  • Failed security checks: Ensure the correct billing information is provided.
  • Duplicate orders: Duplicate orders placed within a short time frame may be cancelled.
  • Freight forwarding address: We cannot deliver to freight forwarding businesses.

 

Returns

How can I return an item?

If you are not satisfied with your purchase, return unopened and unused items within 14 days of receipt. All packaging and tamper-resistant seals must be intact.

 

Promotions & Exclusions

How do promotions and discounts work?

  • Discounts apply when a promo code is entered or a spend threshold is met.
  • Offers are available for a limited time, while stocks last.
  • Promotions cannot be used with gift cards or in conjunction with other offers.
  • AraBeau reserves the right to withdraw promotions at any time.

How do I apply a promotional code?

  1. Visit the shopping bag page by clicking "Bag," then "Review Order & Checkout."
  2. At the bottom of the page, click "Got a promo code?"
  3. Enter your code and click "Apply Code."

Discount codes cannot be applied retrospectively.

 

Be Featured on AraBeau's Blog

How can I be featured on AraBeau's blog?

We love featuring content from our beauty community! Submit your entries through our Contact Us form. If selected, our team will reach out via email for confirmation.

 For further inquiries, feel free to reach out to our team through our Contact Us Page or WhatsApp for a prompt response!